How to Allow Bot DM Messages
Other discord settings
Make sure legacy chat is not enabled
You will need to allow messages from server members to receive direct message alerts from the bot.
Not getting alerts for FFXIV?
Universalis.app data could be out of date.
Read this: https://github.com/Universalis-FFXIV/guides/wiki/How-to-help-update-the-data-on-Universalis%3F